Refund policy

Refund & Return Policy

Last Updated: September 3, 2026

At LVELNE, every order is made specifically for you. Because our products are made to order, all sales are final and we do not accept returns or offer refunds for purchases made by mistake, changes of mind, sizing preferences, or other personal reasons.

Exchanges

We may offer an exchange within 14 days of delivery if the item meets all of the following requirements:

  • The item has never been worn, used, washed, or altered.

  • The item is in its original condition, with all original tags and packaging intact.

  • The exchange request is submitted within 14 days of delivery.

  • The requested replacement item is available.

Customers are responsible for return shipping costs associated with an approved exchange. We recommend using a trackable shipping service, as LVELNE is not responsible for items lost or damaged during return shipping.

Damaged or Incorrect Items

If you receive an item that is defective, damaged during delivery, or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the situation and, if approved, provide an appropriate resolution.

Items that have been worn, washed, used, altered, or damaged after delivery may not qualify for a replacement or exchange.

How to Request an Exchange

To request an exchange, contact LVELNE through our customer support channel with your order number, the item you wish to exchange, and the reason for the request. Do not send an item back without receiving approval first.

LVELNE reserves the right to deny an exchange if the item does not meet the requirements outlined above.

By placing an order with LVELNE, you acknowledge and agree to this Refund & Return Policy.


Unfortunately, we cannot accept returns on sale items or gift cards.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@j5ifthofficial.com.